Refund policy

We accept returns within 30 days of receiving your item.

To initiate a return, please contact us first. If your return request is approved, we will provide:

  • A Return Authorisation Number (RA Number)
  • Instructions on where to send your package

Please note:

  • Items returned without prior approval and a Return Authorisation Number will not be accepted.
  • Return shipping costs are not covered by us.
  • Buyers are responsible for organising and lodging the return through their local postal service.

We recommend using a tracked shipping method, as we are not responsible for return parcels lost in transit.

 

Lost Packages

Our policy for lost packages depends on the shipping method selected at checkout.

Complimentary Free Shipping

  • Free shipping does not include tracking or delivery guarantees.
  • If your parcel has not arrived, please contact us. We can verify your shipping details and review your case. In certain circumstances, we may offer a replacement at our discretion.

Tracked Shipping (e.g., Australia Post or FedEx)

  • Tracked shipping services include tracking and delivery guarantees.
  • If the courier confirms that the parcel is lost in transit, we will arrange a free replacement.
  • If you believe your package is lost, please contact us so we can assist you.

 

Wrong Size or Incorrect Item

If you believe you have received the wrong size or design, please contact us and provide:

  • Clear images of the skin decal received
  • Details of your device or console model

Our team will review your case to determine whether:

  • The incorrect size/model was selected during checkout, or
  • An incorrect item was dispatched by our team

If the error occurred on our end, we will gladly arrange a replacement. If the correct item was ordered and shipped, we will advise you of the available options.

 

Address Errors

Customers are responsible for ensuring that the shipping address entered at checkout is accurate and complete.

If you notice an address error, please contact us immediately. We will check whether your order has already been dispatched and advise whether amendments are still possible.

Address corrections may depend on:

  • The shipping method selected
  • The dispatch status of your order

Once an order has been shipped, we cannot guarantee that address changes can be made.

 

Damaged Parcels

If your parcel arrives damaged, please contact us as soon as possible and provide clear images of:

  • The damaged outer packaging
  • The damaged item(s)

We will assess the information and escalate the matter with the shipping courier where necessary.

If the damage is confirmed to have occurred during transit, we will offer a replacement or refund accordingly.

 

Exceptions / non-returnable items
Custom-made or personalised orders are non-refundable and non-returnable, unless deemed faulty or incorrect due to an error on our end. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Application issues 

Our vinyl skins are produced using premium 3M-branded vinyl featuring air-release technology to support smooth, bubble-free application.

If you experience wrinkles or bubbles during installation, we recommend:

  • Applying gentle heat
  • Carefully smoothing the vinyl using a squeegee

In most cases, this will resolve minor application issues.

Please note:

  • We do not provide installation guarantees.
  • Once a product has been applied, it is no longer eligible for return or refund, as installation is outside of our control.

However, as a gesture of goodwill, we may offer a courtesy replacement so you can reattempt installation. In such cases, customers will be responsible for additional postage costs.

If you require assistance with application issues, please contact us.

 

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us. If your return is accepted, we’ll send you a return authorisation number, as well as instructions on how and where to send your package. We are not responsible for any return shipments lost in transit. Please note any return shipping fees are not covered by our store and the buyer will be responsible for returning the package to us in Sydney, Australia. 

Items sent back to us without first requesting a return will not be accepted.


Cancellations
For cancellations please contact us as soon as possible after the purchase has been made. Requests will be assessed on a case-by-case basis depending on the production status of the order. Unfortunately we are unable to offer cancellations once the product has been produced and shipped.

For further assistance please contact us immediately and we will be able to assist you in determining the production status of your order and if it is possible to arrange a cancellation.